Privacy Policy
We are committed to protecting your privacy. When we request personal information, we will normally explain why we need it, how it will be used and who we may share it with. At all times we will comply with the terms of this when handling your personal information. This policy answers the following questions about privacy at Aoyuan International:
Why do we need your personal information?
Understanding and meeting our customers’ needs is a central part of our business. We do this by providing real estate and services under various brands that are offered by entities within Aoyuan International. To do this effectively, we need to collect certain personal information.
In this policy, personal information is any information that could identify you or be used to establish your identity.
We collect, hold, use and disclose customers’ personal information so we can establish, manage and administer the products and services provided by us, and comply with legal and regulatory obligations. We may also use and disclose your information for purposes related to those mentioned above, such as:
Will my personal information be used for direct marketing?
We use and disclose your personal information to keep you informed about the range of properties offered by us.
You can opt out of receiving direct marketing information from us at any time (see the section 'How can you contact us about privacy?').
What happens if I do not provide information that has been requested?
It's your choice whether to provide your personal information. However, if you don't, we might be unable to fulfil your request for specific information.
What types of personal information do we collect?
We may ask for a range of personal information to assist us in providing you with relevant enquiry or property purchase. The information we request could include (but is not limited to) name, address, date of birth, contact details.
How do we collect personal information?
Most of the personal information we collect will be directly from you. We gather this information either through forms that you complete and submit to us (in writing and digitally), by the information you provide via phone calls and interviews and through other forms of communication.
In some cases we might collect your personal information from external sources. Examples of the people or organisations that may provide us with information are:
Can you remain anonymous or use a pseudonym when dealing with us?
If you wish to remain anonymous or to use a pseudonym when dealing with us, we may be able to provide you with limited information or services. However in many cases it will not be possible for us to assist you with your specific needs if you wish to remain anonymous or use a pseudonym.
How do we protect your personal information?
Whether your personal information is gathered through face-to-face meetings or by interacting with us via telephone, mail, internet or other methods, we take steps to store your information securely. We hold your personal information in a combination of secure computer storage facilities, paper-based files and other formats.
We take a number of steps to protect personal information from misuse, loss, unauthorised access, modification or improper disclosure. These include instructing our staff and advisers who handle personal information to respect the confidentiality of customer information and the privacy of individuals.
When we don’t need your personal information anymore we will delete, destroy or de-identify it.
Who do we share personal information with?
From time to time we may share your personal information with other entities both within and outside of Aoyuan International. The entities that we might share your personal information with vary according to the product or service involved, but could include:
Do we send personal information to overseas recipients?
Some of the entities that we share information with may be located in, or have operations in, other countries. This means that your information might end up stored or accessed in overseas countries, including Australia, China, Hong Kong, Macau, and Canada.
When we send your personal information to overseas recipients, we make sure appropriate data handling and security arrangements are in place.
How do we update your personal information?
We will update your personal information if you contact us. In most cases you can update your personal information over the phone, by email or via our website.
We may update your personal information if we believe the personal information we hold is incomplete or out of date, we could seek to correct or complete our records by gathering data from other sources such as public records and other organisations.
How can you contact us about privacy?
You can call us on +61 2 9267 7456, send an email to sydney@aoyuangroup.com, or write to us at Aoyuan International, Suite 17.05, Level 17, 227 Elizabeth Street, Sydney NSW Australia 2000, to:
How do you find out about your personal information we hold?
You can access the personal information that we hold about you by calling, emailing or writing to us (see how you can contact us about privacy). We’ll do our best to respond within 30 days; if it’s going to take longer, we’ll get in touch to let you know why and ask for more time.
There are some situations where we are allowed to refuse or limit your access to information, for example when the information is commercially sensitive. If that happens, we’ll write to you and let you know why.
There is no charge for making a request to access your personal information. However in some cases there may be a charge to cover the time we spend locating, compiling and explaining the information you ask for. If there is a charge, we’ll give you an estimate up front and confirm that you wish for us to proceed.
What are cookies and how do we use them?
Cookies are small pieces of text stored on your computer to help us determine the type of browser and settings you are using, where you have been on the website, when you return to the website, where you came from, and to ensure your information is secure. The purpose of this information is to provide you with a more relevant and effective experience on our websites, including presenting web pages according to your needs or preferences. We use cookies to give you access to certain pages of the websites without having to log in each time you visit. We may also use external service providers to track the traffic and usage on the website. Cookies are frequently used on many websites on the internet and you can choose if and how a cookie will be accepted by changing your preferences and options in your browser. You may not be able to access some parts of our websites if you choose to disable the cookie acceptance in your browser, particularly the secure parts of the website. We therefore recommend you enable cookie acceptance to benefit from all the services on the website.
Links to third party websites
Our websites may have links to external third party websites that may benefit the user. External websites should contain their own privacy statements and we recommend you review them when using their websites. Please note, however, that third party websites are not covered by this policy, and these sites are not subject to Aoyuan International’s privacy standards and procedures.
Website analytics
Website analytics measurement software is used to assist in tracking traffic patterns to and from our websites, anonymously surveying users of the sites. The system is used to collect such information as the number of unique visitors, how long these visitors spend on the website when they do visit, and common entry and exit points into and from the website. This non-personal information is collected and aggregated by third party software and provided to us to assist in our analysis of our websites. You cannot be identified personally from this information and no personal information is stored about you.
About this policy
This policy is effective as of 16 August 2017. We will update this policy when our information handling practices change, and any amendments will apply to the information we hold at the time of the update. We will post the updated policy on our website; we encourage you to check our website from time to time to view our current policy, or contact us for a printed copy.
@esplanadeNorthwestLake